Insight
Passenger Information during Disruptions
Take travellers seriously with target group-specific and action-oriented information
- 6 June 2025
- 15 min
Every traveller in public transport understands that things can sometimes go differently than stated in the timetable. At such times, customer satisfaction is perhaps even more determined by the provision of information than by the fact of the disruption. With a new approach to Real Time Passenger Information, public transport companies are able to quickly and effectively provide different target groups with the right information and advice, even during serious disruptions.
In this whitepaper
- How reliable is traditional Realtime Passenger Information?
- The diagnostics: Why RTPI during disruptions is so difficult
- The desired situation: How to increase customer satisfaction with RTPI
- The treatment: How to minimise the impact of disruption on travellers
- The solution: Decision support for traveller informants
