In a fully ‘connected’ world, professional software system management is crucial for the safe and efficient operation of IT and OT systems in clients' primary business-critical processes. ICT Group's Managed Services guarantee software system continuity for a long time. We do this for software developed by our own staff, but also for third parties' code and versions. We continuously improve the systems under our management and adjust them to the ever changing circumstances (security).
Security ICT Group

Managed services provider

We deliberately choose a coordinated, independent role as a managed services provider. Our long-range maintenance plan and life cycle plan start from your business goals and business-critical processes. We analyse internal and external influences such as cyber security and energy transition.

We monitor the cohesion between systems, but remain flexible enough to modernise where necessary. We combine the techniques of different suppliers in one SLA, exactly what our clients want. Managed services lay the foundations to keep innovative and complex IT and OT environments up and running. We take that responsibility off your hands. 

Servicemanager ICT Group

Carefully selected teams

You work with the same service managers over a long period, who are always looking for improvement and starting modernisation projects. We make our project and service teams up carefully, using a mix of experts, professionals who know your systems and processes inside out

and know what consequences stagnation would have for you. They are available 24/7 and never let go. We manage to extend the life cycle of your software systems significantly, with a 99.6% availability over the next 10 years. By using Managed Services in your software development from the quotation process, you guarantee the continuity of your primary processes and investments in the long term. 

Our qualities

Framework

We offer our services based on a framework of processes aimed at management, maintenance, and modernisation of applications and information systems. We distinguish them into three levels - operational, tactical, and strategic - to maintain balance between continuity, efficiency, and investments. 

Context-aware

The context of your environment is important. As all systems are interconnected, a change in one system can easily affect others. For this reason, we operate proactively and reactively, maintaining our view and grip on ‘product, people, and process’. 

Experts

Our professionals are experts in one or two techniques, but are also all-round in other techniques. At night, for instance, they work on function recovery, while they adjust the code during the day. Their versatility makes them perfectly suitable for your needs. 

Framework

We offer our services based on a framework of processes aimed at management, maintenance, and modernisation of applications and information systems. We distinguish them into three levels - operational, tactical, and strategic - to maintain balance between continuity, efficiency, and investments. 

Context-aware

The context of your environment is important. As all systems are interconnected, a change in one system can easily affect others. For this reason, we operate proactively and reactively, maintaining our view and grip on ‘product, people, and process’. 

Experts

Our professionals are experts in one or two techniques, but are also all-round in other techniques. At night, for instance, they work on function recovery, while they adjust the code during the day. Their versatility makes them perfectly suitable for your needs. 

Our systematic way of working 

Stage 1: start-up 

Coordinating and recording service levels and contract agreements. Making up a team that will take over management and maintenance. 

Stage 2: knowledge transfer 

Intrinsic knowledge acquisition by the management team and the context of the system to be managed. Drawing up the necessary management documents  

Stage 3: Shared responsibility 

Cooperation according to the new processes, using existing knowledge and experience. 

Stage 4: Transfer of responsibility 

Independent management of the applications and systems. Transfer responsibilities for application and system management. Guaranteeing uptime and adjusting the managed systems to changing circumstances. 

Our qualities

  • ISO 27001 
  • Security 62443 
  • ITIL services 
  • Management & Maintenance
  • 24/7 availability

More information?

Please contact Stefan Malee.

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Stefan Malee

Do you want to work in software innovation?

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