Expertise
Managed Services
Maximise your software system's efficiency and life cycle with Managed Services
Managed services provider
We deliberately choose a coordinated, independent role as a managed services provider. Our long-range maintenance plan and life cycle plan start from your business goals and business-critical processes. We analyse internal and external influences such as cyber security and energy transition.
We monitor the cohesion between systems, but remain flexible enough to modernise where necessary. We combine the techniques of different suppliers in one SLA, exactly what our clients want. Managed services lay the foundations to keep innovative and complex IT and OT environments up and running. We take that responsibility off your hands.
Carefully selected teams
You work with the same service managers over a long period, who are always looking for improvement and starting modernisation projects. We make our project and service teams up carefully, using a mix of experts, professionals who know your systems and processes inside out
and know what consequences stagnation would have for you. They are available 24/7 and never let go. We manage to extend the life cycle of your software systems significantly, with a 99.6% availability over the next 10 years. By using Managed Services in your software development from the quotation process, you guarantee the continuity of your primary processes and investments in the long term.
Our qualities
Our systematic way of working
Stage 1: start-up
Coordinating and recording service levels and contract agreements. Making up a team that will take over management and maintenance.
Stage 2: knowledge transfer
Intrinsic knowledge acquisition by the management team and the context of the system to be managed. Drawing up the necessary management documents
Stage 3: Shared responsibility
Cooperation according to the new processes, using existing knowledge and experience.
Stage 4: Transfer of responsibility
Independent management of the applications and systems. Transfer responsibilities for application and system management. Guaranteeing uptime and adjusting the managed systems to changing circumstances.
Our qualities
- ISO 27001
- Security 62443
- ITIL services
- Management & Maintenance
- 24/7 availability
Do you want to work in software innovation?
Are you looking for a new position as a specialist in the field of software? Within ICT Group we have several possibilities in this field.