News
ICT Group introduces digitalNXT Agency: AI agents that understand, decide and act
Transforming business processes into autonomous workflows
- 30 June 2026
While many organizations are exploring Artificial Intelligence, turning AI initiatives into real business value remains a challenge. With digitalNXT Agency, ICT Group introduces an enterprise-grade Agentic AI platform that enables organizations to design, deploy and manage intelligent workflows that do more than generate answers - they take action.
By combining the power of Large Language Models (LLMs) with secure workflow orchestration, digitalNXT Agency enables AI agents to understand business context, support decision-making and execute tasks across enterprise systems. The result is reduced manual effort, faster operations and improved operational efficiency.
From knowledge to action
Unlike traditional AI assistants, digitalNXT Agency connects AI directly to enterprise applications, business data and operational processes. This allows organizations to build intelligent workflows that not only retrieve information but also automate complex business processes from end to end.
Whether supporting service management, HR, finance or operations, digitalNXT Agency helps organizations streamline repetitive work, improve productivity and enable employees to focus on higher-value activities.
Built for the enterprise
Security, governance and transparency are at the core of digitalNXT Agency. Every workflow execution and AI-generated outcome is fully traceable, providing organizations with the confidence needed for compliance, auditing and operational control.
The platform also offers complete deployment flexibility, supporting leading cloud-based language models as well as locally hosted models, with deployment options ranging from public cloud and private cloud to fully isolated on-premises environments.
Accelerate AI adoption
With a growing library of pre-built AI agents, integrations and enterprise tools, organizations can rapidly implement intelligent automation. Its open architecture and APIs enable seamless integration with existing business systems, allowing companies to transform manual processes into autonomous, AI-driven workflows at their own pace.
