Product
Ariadne: autonomy for passengers during disruptions
Targeted and consistent travel advice across all passenger information channels
Disruptions are an unavoidable part of public transport. Precisely when things do not go as planned, passengers need relevant and action oriented guidance so they can make informed decisions independently. Yet these are exactly the moments when traditional passenger information often falls short.
Passenger Information During Disruptions
Ariadne was developed to solve this problem fundamentally. Ariadne supports traffic control and passenger information professionals in communicating clear, understandable and action oriented travel advice quickly and consistently. Ariadne combines real time operational data with intelligent decision support and AI, ensuring that the right message is created for every situation and every target group. Instead of focusing on what services are or are not running, Ariadne helps answer the real question: what is the best course of action for passengers at this moment and in the place where they currently are?
Passengers receive clear guidance about alternatives, connections and next steps whether they are at home, travelling on board a vehicle, or waiting at a stop. While this may seem complex, Ariadne’s use of AI and extensive integration capabilities with other information systems make this task remarkably simple.
The Result
Greater passenger autonomy, leading to higher passenger satisfaction and stronger customer retention. In addition, Ariadne enables simple reporting and creates a calmer working environment for traffic control teams.
Martijn van Aartrijk explains in one minute what Ariadne is and what it does.
The benefits for the mobility sector
Targeted travel advice in real time
Passengers receive the right information at the right moment, tailored to their situation and location. At home, while travelling, or at the stop.
Consistent communication across all channels
Ariadne ensures one clear and consistent message across all passenger information channels, regardless of the medium or timing.
Reduced pressure on operations and traffic control
Intelligent decision support eases the workload of traffic controllers and passenger information teams, even during major disruptions.
Higher passenger satisfaction during disruptions
Clear, actionable travel advice helps passengers stay in control of their journey, increasing confidence in public transport.
Greater traveller autonomy
Passengers are empowered to make informed travel decisions independently, with timely and relevant information at every stage of their journey.
Ariadne is not only a technical tool, but also a new way of thinking about passenger information based on the perspective of passengers and end users.
What sets us apart
Disruptions, and the lack of good information surrounding them, are among the main reasons why passengers lose trust in public transport or stop using it altogether. As a result, public transport usage does not grow sufficiently and may even decline. Ariadne provides:
Would you like to improve operational processes, passenger communication and policy decision making during disruptions? Please contact Erwin van Dijk.
