Reduce costs by handling return flows quickly and appropriately. Monitor the progress of the returns process and intervene immediately if there is any stagnation. This allows you to realise a positive customer experience, even in the case of returns.

Efficient processing of returns

Whether it is consumers returning a product they have ordered online or unsold shop stock taken back by the supplier: return flows are the order of the day. The supply chain platform makes it possible to organise all return flows efficiently, making the handling process quick and efficient.

Registering returns can be done either online or in-store. The platform generates a return label, which ensures that the shipment arrives at its destination. An additional advantage: the chain partner responsible for handling can see which returns are on their way. This enables him to plan the required staff and resources efficiently.

Reverse logistics ICT Logistics

Monitoring progress

High customer satisfaction requires that returns are handled quickly and efficiently. This means that every step in the returns process needs to recorded digitally. Everyone involved can see the status of each return via the platform.

If handling stagnates, the platform automatically generates an alert. This enables those involved to intervene immediately and still satisfy customers.

The benefits

  • Simple registration of returns
  • Efficient handling of shipments
  • Insight into the status of all returns
  • Alerts in case of stagnated handling
  • Positive customer experience thanks to proper handling

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Ruben Pals ICT Logistics